Article by Kristen Kiya
The VoIP Reseller is leveraging its presence to customers worldwide. The resellers have their services included in the Voice over IP networks. By offering the services, the resellers either present themselves as a trusted brand or unite with the leading brands to offer the IP telephony services. The reseller solutions in the form of white label or private label are like a God-send; the customers and end users do not have to pay more for availing the value-added benefits.
The VoIP reseller are the ones who have to lease their services from the service providers that have their own physical network internationally as well as nationally. It is then passed on to their customers. They deliver the services in terms of minutes and charge for every minute of their service from their customers. The cost charges, however, remain low as compared to the traditional telephone lines or mobile phone services. It is a perfect “solution” for people to avail such services from the resellers as they are the only means of accessing VoIP, especially in areas where there no international network providers of repute.
The termination services provided by VoIP resellers are most often branded in their own names. So, the resellers generally do the job of a ‘private label’. It is this freedom that allows them to update the VoIP reseller plans. Thus the voice over service providers can now revise their plans and update them for acquiring a large clientle. The customers on the other hand too seem to remain satisfied with the services of the service providers. Customer satisfaction is reached as the service providers meet the demands of the customers. They provide services such as auto-attendant, conference bridges, call forwarding and extension dialing. The call facilities are not just limited to these features. In fact, the VoIP resellers are the ones that bring the best services to their customers in the form of voice quality, fast transfer of calls and other facilities such as three way calling. The license is granted to the resellers by the government of the country. It gives a lot of freedom to service providers to update their services by providing facilities such as automatic recharge on expiry of granted time. There is also the provision of increasing the VoIP sound quality with the increase in the broadband being accessed. The resellers can also manage their business well due to the presence of the talk free control panels.
The talk free control panels are actually the VoIP business plans of the resellers whereby they can earn margin from rates prescribed by the carriers from higher Tiers. It also gives them the right to set their own rates and also offer bonuses. Thus such service can be established as a business for some minimum investment. So, it is possible to set up a local Voice Over service provider at any place after leasing services from a higher tier carrier. The white label dialer and service provider are the best means of providing services to the customers as there is no hassle of brand-building and customers can be lured with the brand name of an international service provider.
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